Skip to main content
Tyler_Cincinnati
New Member
March 16, 2026
Question

FGT60F and FortiWiFi-60F - Time is Wrong After Power Loss

  • March 16, 2026
  • 1 reply
  • 172 views

Hello, 


Recently, within one week of one another, had a FGT60F and a FortiWiFi-60F boot with incorrect time and date after an unexpected and more than one hour power loss. Year was 1999 once and 2000 on the other device.

 

Both devices are running firmware v7.4.11 build 2878 and connected to FortiGate cloud with valid subscriptions.

 

After the power loss, local traffic is not able to communication with Fortiguard DNS due to the time issue. Therefore:

Updating time via Fortiguard NTP servers fails.

Fortilink devices show as offline.

Fortigate Cloud MGMT down.

 

Having to update devices to use 8.8.8.8, 8.8.4.4 for system DNS. NTP then updates using FortiGuard and after some time, FortiGuard DNS will allow communication again. 

 

One device is 3 years old and the other is around 5. 
Checked for a way to check the internal battery status but came up empty. 

 

Any help or thoughts are appreciated. 

1 reply

AEK
SuperUser
SuperUser
March 17, 2026

Hi Tyler

This behavior is probably due to a clock battery failure.

I don't think replacing it is supported by Fortinet. I guess you need to open a ticket for RMA.

AEK