Skip to main content
manuellegas
manuellegas
New Member
January 20, 2020
Question

Failing to update a managed device

  • January 20, 2020
  • 3 replies
  • 6470 views

Since last friday I have a device with config status as "conflict" when I refreshed the device an error pops up saying "Failed to update device information", when I try to retrieve the configuration, same error same message. Does anyone can give me a hand.

 

BR

    3 replies

    brazz_FTNT
    Staff
    brazz_FTNT
    Staff
    January 20, 2020

    Hello, 

    Couple of things to check:

    [ul]
  • What is the version of the FMG?
  • What is the version of the FGT?
  • What is the version of the ADOM?[/ul]

    Thanks

    • manuellegas
    manuellegasAuthor
    New Member
    January 20, 2020

    Hi Brazz

    [ul]
  • What is the version of the FMG? 5.6.8
  • What is the version of the FGT? 5.4
  • What is the version of the ADOM? 5.4[/ul]

    Thanks to you

    • brazz_FTNT
    Staff
    brazz_FTNT
    Staff
    January 21, 2020

    Thanks

     

    [ul]
  • This was working before ?
  • What was the last changes ?
  • what is the status of the FGFM tunnel? Do you guys change the IP or any new networking setting ?

  • What is the version of the FGT? 5.4 ---> what is the last digit? did you check the FMG/FGT chart ? https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/c26becec-566a-11e9-81a4-00505692583a/fortimanager-compatibility_-_caveats.pdf

  • Your FMG is VM ? DId you check the min system requirement ?
  • diagnose hardware info ? 
  • diagnose debug crashlog read
  • execute top --->any one on Z state ?[/ul]

    I would say contact FMG support for further investigation.

    Thanks

     

     

     

     

    • Terms & ConditionsAccessibility statement
    Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!