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atravel
atravel
Explorer III
August 1, 2023
Solved

Failed to send notification to user [username] due to: [HTTP code 400] Cannot determine platform ba

  • August 1, 2023
  • 1 reply
  • 2948 views

I have this log in our FortiAuthenticator. What does it mean? 
Failed to send notification to user[username] due to: [HTTP code 400] Cannot determine platform based on reg_id  

Best answer by Markus_M

Hi atravel,

 

it means that on the activation step FortiAuthenticator had not received information on the phone platform, Android or iOS. In turn, this means that your push notification won't work as FortiAuthenticator does not know to which cloud service it should send the push message.

Please try to activate that token again. If you don't use push messages, no need to worry about it.

 

Best regards,

 

Markus

1 reply

Markus_M
Staff & Editor
Markus_MAnswer
Staff & Editor
August 1, 2023

Hi atravel,

 

it means that on the activation step FortiAuthenticator had not received information on the phone platform, Android or iOS. In turn, this means that your push notification won't work as FortiAuthenticator does not know to which cloud service it should send the push message.

Please try to activate that token again. If you don't use push messages, no need to worry about it.

 

Best regards,

 

Markus

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