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80211WiGuy
Explorer III
February 14, 2025
Question

FAC - FortiToken Reset / Reissue interface for Service Desk

  • February 14, 2025
  • 1 reply
  • 617 views

Hey friends,

We're in a situation where we need to offload the process of token resets from employees getting new phones to another team (support desk) that we're not comfortable giving administrative access to the FAC.  The process requires human intervention for security and access reasons, we can't allow self-service options.  I'm wondering if anyone's figured out a way to simplify this function through the API or other means.  We're hoping for simple, one click type action for re-issuing a fortitoken by a junior admin, after visual confirmation with the end-user.

 

Has anyone faced this challenge before, or maybe most places have a fully fledge secops team that can handle the load?

 

1 reply

AEK
SuperUser
SuperUser
February 14, 2025

Hi

Creating admins with restricted access may help (Administration > Admin profiles).

AEK
80211WiGuy
Explorer III
February 18, 2025

Thanks, we might have to settle for this.