FAC Agent v6.2 - Remote Logins lost

Forum|Forum|1 year ago
August 18, 2025
2 replies
406 views

Hello,

I have upgraded my FAC Agent version from 5.2 to 6.2 on my RDS Host.

A few days later I have lost the capability to do a remote connection (aka RDP) on this server.

I have completely uninstalled the FAC Agent on this server but the RDP access is still unavailable.

I have the FAC Agent v.5.2 installed on another RDS Host server and everything is working nice.

Nothing in the release notes, any ideas ?

Thanks,

FortiAuthenticator

Best answer by FortiDor

Hi @Markus_M

Thanks for the reply.

Indeed it was a bad configuration on the Windows server

I can close this topic

Markus_M

Staff & Editor

Hi FortiDor,

how is "the RDP access is still unavailable."?
No connection, login failed, error messages, timeouts, failure after login, no prompt?
If the agent is uninstalled and the RDP login still doesn't work, it is likely there is some issue with RDP to that server.

FortiDorAuthorAnswer

Explorer II

Hi @Markus_M

Thanks for the reply.

Indeed it was a bad configuration on the Windows server

I can close this topic

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