Error when upgrading to FortiClient 7.2.3.0929

Forum|Forum|2 years ago
March 6, 2024
4 replies
2969 views

Hi!

I am trying to upgrade FortiClient 7.2.2.0864 to FortiClient 7.2.3.0929. I have never encountered any problems upgrading FortiClient before, but in this case I am unable to do this on Windows Server 2019. It works fine on Windows Server 2022. I am able to upgrade if I run the installation as an admin, but not as system. And I must admit, I would prefer to not upgrade FortiClient manually on 50+ servers.

The error I get is the msi 1723 error.

Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CA_InstallFCTServices, entry: MSI_InstallFCService, library: C:\Windows\Installer\MSIFAAA.tmp

Do you guys have any idea? I am puzzled as to why this is only a problem when upgrading as system, and on a Windows Server 2019.

FortiClient

Best answer by PeterSkjdt

We updated to 7.2.4.0972, and there is no problem with this version.

spoojary

Staff

Try the following:

Turn off Anti-Virus during installation
Try to login with different Windows user profile.
Go into c:\users\"username"\AppData\Local
Right click on "temp" and choose "properties".
Choose "security" --> edit --> add, and add the username you are using
Give yourself all rights.
Apply and Ok

spoojary

Staff

https://support.tekla.com/article/error-1723-problem-with-windows-installer-package

PeterSkjdtAuthor

New Member

I have tried to disable management of FortiClient, but this didn't do the trick.
The problem occurs when I try to upgrade using 'system', and so I have tried to look at the permissions on C:\Windows\System32\config\systemprofile\AppData\Local but of course 'system' have permission on everything there.

PeterSkjdtAuthorAnswer

New Member

We updated to 7.2.4.0972, and there is no problem with this version.

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