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unknown1020
unknown1020
New Member
April 4, 2024
Solved

error token in Fortigate

  • April 4, 2024
  • 3 replies
  • 4805 views

Good morning friends, a question:

In fortigate I have two tokens available, the ones that come by default. I need to assign those tokens to two users, but when I assign the token I get an error message (image).

The FG version is 7.2.8, could it be a bug in the version?

 

Screenshot_4.jpg

 

Screenshot_2.jpg

 

    Best answer by hbac

    Hi @unknown1020,

     

    Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-serial/ta-p/194134

     

    Regards, 

    3 replies

    _mribwan
    _mribwan
    Staff
    April 4, 2024

    can you run this command and see if it import the token again?

    execute fortitoken-mobile import 0000-0000-0000-0000-0000

    if it doesnt, running the debug and assigning the token might give clue on what's happening :


    dia de cons times en
    dia deb app forticldd -1
    dia fortitoken de en
    dia de en

     

    stop debug with dia de disa

      unknown1020
      unknown1020Author
      New Member
      April 4, 2024

      You mean I should delete the two tokens and then run that command: execute fortitoken-mobile import 0000-0000-0000-0000-0000 ?

      bpozdena_FTNT
      bpozdena_FTNT
      Staff
      April 4, 2024

      This mostly happens when you import config from another Fortigate unit.

       

      The fix is simple, just delete both the free FortiTokens from Fortigate GUI. A new button will then appear, which will allow you to download new ones.

      hbac
      hbacAnswer
      Staff
      April 4, 2024

      Hi @unknown1020,

       

      Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-serial/ta-p/194134

       

      Regards, 

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