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Error on Forti Authentication

Forum|Forum|2 years ago
September 7, 2023
2 replies
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We have many logs on FortiAuthenticator as below:

Still keep remote LDAP user xxx though it has ceased existing remotely

And

Cannot assign an FTM token to…..? Or Failed to sync remote LDAP user

Please let me know what does this means of these logs

Thanks

FortiAuthenticator v5.5

Best answer by dbu

Are these two alerts coming for same not existing user or happens with every user you are trying to assign token ?
Do you have available tokens to assign ?
Does this user has a defined email on the remote LDAP ?

Please provide full logs shown, it must be more explanatory about the issue.

Please provide also what @ndumaj requested, it is wise to check from firmware perspective.

Staff

Hello @GiangNH

What is your FAC software version?
Please can you provide us a screenshot or full message log?
Did the issue appeared after any upgrade?
BR

New Member

My software version is v6.2.1. We don't upgrade anything

Staff

Hello @GiangNH ,

In addition to @ndumaj

From explanation "Still keep remote LDAP user xxx though it has ceased existing remotely" it looks like this user is not existing anymore on the remote server but still exists in FAC

Looks like related to this option here:

Is this option enabled of disabled?

Regards!

New Member

We enable feature Do not delete synced users when they are no longer found on the remote server. So what's aboout alert, Cannot assign an FTM token to…..? Or Failed to sync remote LDAP user, Do you have any idea

dbuAnswer

Staff

Are these two alerts coming for same not existing user or happens with every user you are trying to assign token ?
Do you have available tokens to assign ?
Does this user has a defined email on the remote LDAP ?

Please provide full logs shown, it must be more explanatory about the issue.

Please provide also what @ndumaj requested, it is wise to check from firmware perspective.