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josear
josear
New Member
April 6, 2023
Solved

Error downloading license: Invalid serial number

  • April 6, 2023
  • 5 replies
  • 12617 views

Hi, trying to activate VM evaluation license (using Foricare account) but I get the error "Error downloading license: Invalid serial number". Other questions in the forum didn't help.

 

Image downloaded: FGT_VM64-v7.2.4.F-build1396-FORTINET.out.ovf

No other evaluation license requested.

 

The VM has ping to Internet:

 

 

FortiGate-VM64 # execute ping www.google.com PING www.google.com (172.217.20.164): 56 data bytes 64 bytes from 172.217.20.164: icmp_seq=0 ttl=115 time=26.9 ms 64 bytes from 172.217.20.164: icmp_seq=1 ttl=115 time=26.9 ms 64 bytes from 172.217.20.164: icmp_seq=2 ttl=115 time=25.7 ms

 

 

Other info:

 

FortiGate-VM64 # get system stat Version: FortiGate-VM64 v7.2.4,build1396,230131 (GA.F) Virus-DB: 1.00000(2018-04-09 18:07) Extended DB: 1.00000(2018-04-09 18:07) Extreme DB: 1.00000(2018-04-09 18:07) AV AI/ML Model: 0.00000(2001-01-01 00:00) IPS-DB: 6.00741(2015-12-01 02:30) IPS-ETDB: 6.00741(2015-12-01 02:30) APP-DB: 6.00741(2015-12-01 02:30) INDUSTRIAL-DB: 6.00741(2015-12-01 02:30) IPS Malicious URL Database: 1.00001(2015-01-01 01:01) IoT-Detect: 0.00000(2022-08-17 17:31) Serial-Number: FGVMEV0000000000 License Status: Invalid VM Resources: 1 CPU/1 allowed, 1995 MB RAM/2048 MB allowed Log hard disk: Available Hostname: FortiGate-VM64 Operation Mode: NAT Current virtual domain: root Max number of virtual domains: 2 Virtual domains status: 1 in NAT mode, 0 in TP mode Virtual domain configuration: disable FIPS-CC mode: disable
FortiGate-VM64 # diag debug vm-print-license SerialNumber: FGVMEV0000000000 CreateDate: Mon Apr  3 09:56:51 2023 Model: EVAL (1) CPU: 1  MEM: 2048 VDOM license:   permanent: 2   subscription: 0

 

 

Any ideas?

Best answer by josear

I was using VirtualBox to run the virtual machine. For some reason, the serial number generated is FGVMEV0000000000 and invalid.

I retried the same VM with VMware Player and the serial numbers was generated correctly and could install the license.

Thanks for your help!

5 replies

Anthony_E
Staff
Anthony_E
Staff
April 10, 2023

Hello josear,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

srajeswaran
Staff
srajeswaran
Staff
April 10, 2023

The serial number "FGVMEV0000000000" looks invalid. Can you try deploying a new VM and try?

mgoswami
Staff
mgoswami
Staff
April 10, 2023

The serial number is a dummy serial number which you get while installing the VM. Please try reinstalling a new VM. Download file: FGT_VM64-v7.2.4.F-build1396-FORTINET.out

 

Let me know if this helps

 

parteeksharma
Staff
parteeksharma
Staff
April 10, 2023

Hi Josear,
Hope you are doing good.

 

To activate the VM trial license from FortiCare you can use below method:

execute vm-license-options account-id xxxx@fortinet.com

execute vm-license-options account-password xxxxxxx

 

If the above procedure doesn't works, you can try to download the license file manually and then upload it on the VM. Kindly check below link for more details:
https://docs.fortinet.com/document/fortigate/7.2.4/administration-guide/441460/permanent-trial-mode-for-fortigate-vm

Regards,
Parteek

josear
josearAuthorAnswer
New Member
April 18, 2023

I was using VirtualBox to run the virtual machine. For some reason, the serial number generated is FGVMEV0000000000 and invalid.

I retried the same VM with VMware Player and the serial numbers was generated correctly and could install the license.

Thanks for your help!

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