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adw2323
adw2323
Visitor III
March 20, 2024
Question

Error downloading license: Error communicating with FortiCare

  • March 20, 2024
  • 2 replies
  • 2109 views

I'm trying to activate a trial license for a fortiproxy in azure to no avail.  I keep getting error : Error downloading license: Error communicating with FortiCare.

 

I can ping service.fortiguard.net

but cannot ping forticare.fortinet.com, in fact that server seems unpingable from anywhere.

 

If I try exec vm-license from the CLI, it asks for a token.

 

Is there anyway to get an offline license file I can upload?  I'm not sure what to do.

 

 

    2 replies

    srajapratap
    Staff
    srajapratap
    Staff
    March 20, 2024

    Hello,

     

    The website forticare.fortinet.com is certainly reachable, and is required to verify the license from FortiGuard. Alternatively, you can check below document and see if it helps.

     

    Procedure to apply FortiGate firewall lic... - Fortinet Community

     

    Regards,

    Raj

      adw2323
      adw2323Author
      Visitor III
      March 20, 2024

      I checked forticare.fortinet.com with a few online checkers and they are all saying it is down. To both ping and to http. https://check-host.net/

       

      The article doesn't help as I don't have a fortimanager.  Also, I don't have a license to upload to it if I did.  Is there a way to request a license without going through the web interface on the fortiproxy?

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