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firdausi12
Explorer III
September 20, 2022
Question

Email delivery issue to yahoo with Error DKIM Check Failed. The body hash is not valid.

  • September 20, 2022
  • 2 replies
  • 2433 views

Hello All,

Someone should please assist me with this issue and get a solution for me please.

The sender tried sending mail to yahoo recipient but mail failed to deliver.

firdausi12_0-1663663472769.png

 

Regards,

Firdausi Nababa

2 replies

Contributor
September 23, 2022
Hello @firdausi12,
 
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
 
Thanks,
gmichailidis
Staff
Staff
September 26, 2022

Hello Firdausi,

 

Usually, this log would indicate an issue with the DKIM public key or modifications in the message body.

However, the 'DKIM Check Failed' log is not visible in the screen shot.

It would be best to raise a TAC case for this issue, as we will need to check logs and configuration.

 

Sincerely,
Georgios Michailidis