Email broken in Same Network in Outlook

Hello eaghleji,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

Hello eaghleji,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

Hi eaglehij,

have you done any kind of troubleshooting on the FortiGate?

-> verify what policy is applied on the FortiGate

-> disable UTM features (like Antivirus, IPS, AntiSpam) on that policy to verify which one might be causing the issue

-> disabled offloading in the policy (https://community.fortinet.com/t5/FortiGate/Technical-Tip-Disabling-NP-offloading-in-security-policy/ta-p/194368)

These steps should help you narrow down what settings on FortiGate might be interfering.

From there, it would be easier to find a solution :)

Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. Follow the prompts in the wizard, and when you're done, restart Outlook.

Greeting,

Rachel Gomez