Dialup - FortiClient (Windows, Mac OS, Android) status inactive

Because nobody has dialled in yet.

forticlient does not connect

used this instruction [link]https://www.youtube.com/watch?v=5MIrgkFcuW0[/link]

-Is the server reachable?   -> ping from the client device to your FG

-Is the vpn request packets hitting the FG interface?  -> sniff at the interface while try connecting (diag sniffer packet INTERFACE 'host SOURCE_PUB_IP')

If not, you need to troubleshoot the client device and local internet.

If both are ok, you need to run ike app debug on the FG like in below cookbook.

http://cookbook.fortinet.com/ipsec-vpn-troubleshooting/

That would probably tell you why your FG doesn't accept the vpn request.