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ganesh_karale
ganesh_karale
Explorer III
September 12, 2024
Solved

device registration message after FAZ upgrade

  • September 12, 2024
  • 2 replies
  • 2593 views

Dear Team,

 

We have upgraded FAZ from v7.0.12 to v7.2.7 and post that getting error message "Please register this device" while trying to login to the FAZ gui.

Please find attached snap and guide.

 

Regards,

Ganeshget system status faz.jpgregister FAZ post upgrade.jpg

 

Best answer by smkml

Hi @ganesh_karale ,

 

Kindly ensure that FAZ has Internet connection for FortiGuard to validate the license information. If your FAZ has access to the Internet, kindly run the following CLI commands and verify again:

 

# diagnose fmupdate service-restart fds

Wait 5 minutes, then run,

# diagnose fmupdate updatenow fds

2 replies

ashtama2
ashtama2
New Member
September 12, 2024

Our current FortiManager is not compatible with 7.2.7 and we haven't pushed the new firmware out to all of production (we like to be cautious with this stuff to prevent downtime). If we started with FortiManager first, we would need to upgrade all of our gates with it so that we could still centrally manage our network https://tutuapp.uno/ .

smkml
Staff
smkmlAnswer
Staff
September 12, 2024

Hi @ganesh_karale ,

 

Kindly ensure that FAZ has Internet connection for FortiGuard to validate the license information. If your FAZ has access to the Internet, kindly run the following CLI commands and verify again:

 

# diagnose fmupdate service-restart fds

Wait 5 minutes, then run,

# diagnose fmupdate updatenow fds

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