New Member

Question

custom device and groups not working. 6.2 firmware

Forum|Forum|7 years ago
April 9, 2019
11 replies
14945 views

hi. custom device and groups do not work after updating to fortigate 1000d 6.2. what do I need to do about it. registered ones have been deleted. pls help

6.2

BWiebe

New Member

I believe this is mentioned, vaguely, as expected behavior in 6.2.0 release notes and is discussed at length here:

https://forum.fortinet.com/tm.aspx?m=172872

AliKaPTaNAuthor

New Member

Hi BWiebe thanks for your reply. I looked at the link we sent, but I didn't understand English very well. you write me briefly what to do. The custom device and group is no longer available.

ede_pfau

SuperUser

The custom device and group is no longer available.

That is the situation in FortiOS 6.2. Fortinet has dropped that feature.

Workaround: do not upgrade to v6.2

sanderl

New Member

Same here

BWiebe

New Member

Depending on model, and if you've made any major changes since upgrading, you could revert to the alternate boot partition:

https://kb.fortinet.com/kb/documentLink.do?externalID=FD31908

Other than that - downgrading can be accomplished by applying the old firmware as an upgrade, but you can lose certain functionality.

Might be best to open a ticket with Fortinet for assistance.

ede_pfau

SuperUser

ASSUMING that you have

- a valid backup file

- an image file for that version of the OS

THEN, and ONLY THEN,

- install the last working version of FortiOS = downgrade

then

- "exec factoryreset" in the console

then

login to 192.168.1.99, admin, no password

then

restore your config backup

Know what you are doing! Downgrading will erase your configuration!

But after the restore your policies will work again as before.

Toshi_Esumi

SuperUser

I tested in the past the partition swap method the KB BWiebe pointed to. At that time it was either 60D or 60E. Although the KB said 100 or above, 60x or even 30E has the same number of partitions.

Apparently the partition seemed to keep the previous config before the upgrade. So when I intentionally change some portion of config after an upgrade, changing back to previous partition recovered the old config just before the upgrade as if nothing happened.

huseyin_ozdemir

New Member

I upgraded the 100E to 6.2.0 and had the option of custom devices and group, but when I upgraded my 300D firewall to 6.2.0, I found that this option was not available. If Fortine completely removed this menu, I wouldn't have seen it on the 100E.