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FirewallsrHard
Explorer
January 15, 2025
Solved

Contract Renewed but Industrial DB Expiring in 4 Days?

  • January 15, 2025
  • 10 replies
  • 3105 views

Hi - weird one that has never happened before...
https://imgur.com/gjjth76

Everything is fine license-wise except for this "Industrial Attack Definitions" expiring. This occurs on both of our Fortigate 101F's.
The contract was renewed and applied over a month ago, so it's not an update issue it seems. The Industrial DB's definitions have also been updating just fine.

We purchased:
1 FC-10-F101F-809-02-12 1 Year coverage for FortiGate 101F include:
Hardware Advanced HW
Firmware & General Updates
Enhanced Support Premium
Telephone Support Premium
Advanced Malware Protection
FortiGuard IPS Service
FortiGuard URL, DNS & Video Filtering Service
AntiSpam
FortiConverter Service 8x5
FortiGuard Attack Surface Security Service
FortiGuard AI-based Sandbox Service
DLP


Whats the deal? Am I going to lose IDS? Do we need to remove anything from our policies to prevent blocked traffic?

These are several years old now and this has never happened before. It's just odd it's happening to both devices because it seems like everything should be fine.

I followed the steps here and nothing changed:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Industrial-database-fails-to-update/ta-p/252935



Thanks!

Best answer by AEK

Hi

On the support portal, try check the subscription status of your FortiGate if it contains industrial DB.

You should open a CS ticket or contact your local FTNT account manager or your FTNT reseller. And while you fix this issue I think you don't need to disable anything, since (if I'm not wrong) the subscription is for signature updates. So your FGT should keep the existing signatures even if they are not updated.

10 replies

Dhruvin_patel
Staff
Staff
January 15, 2025

Greetings!

 

It could be due to Fortiguard update.

Could you please run the debugs to check the update received from the FortiGuard server

 

diagnose debug application update -1

diagnose debug enable

execute update-now

 

Also, check the contract date at Asset Management.

 

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-enable-FortiGate-s-FortiGuard/ta-p/351956

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-license-falsely-shows-as-expired/ta-p/358641

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-license-expiry-date-incorrect/ta-p/217970

 

Regards!

If you have found a solution, please like and accept it to make it easily accessible for others.

dingjerry_FTNT
Staff
Staff
January 15, 2025

Hi @FirewallsrHard ,

 

If you can PM me with the SN, I can take a look.

AEK
SuperUser
AEKAnswer
SuperUser
January 15, 2025

Hi

On the support portal, try check the subscription status of your FortiGate if it contains industrial DB.

You should open a CS ticket or contact your local FTNT account manager or your FTNT reseller. And while you fix this issue I think you don't need to disable anything, since (if I'm not wrong) the subscription is for signature updates. So your FGT should keep the existing signatures even if they are not updated.

AEK
FirewallsrHard
Explorer
January 15, 2025

*editing due to double post. Unable to delete.

dmaustin
New Member
January 20, 2025

I had the exact same problem with the same concerns. This was my second renewal on Jan 2 for the Enterprise bundle. I opened a ticket and received this feedback: Please be advised that our internal FortiGuard team had advised that the ISDB service is not included in the current Enterprise Protection bundle purchased for Serial Number FGT40FXXXXXXXXXX. As such, please work directly with your organization's assigned Fortinet Account Manager/Sales Representative directly via the email exchange you have to obtain the appropriate service entitlement. It should be included in the FortiGuard OT Security service.

 

We are not a factory but I reached out to my Account Rep to confirm this expiration does not put us at any risk. Waiting for a response.

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