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jeffery
jeffery
New Member
January 9, 2016
Question

Constantly receiving notifications that FortiClient is off windows 10

  • January 9, 2016
  • 4 replies
  • 50968 views

This is a brand new system that came with windows 10 installed. I removed the norton antivirus that it came with. Installed all windows 10 updates and then installed FortiClient.

 

Now I receive a notification every 1 minute or so from windows 10. It states Windows Defender and FortiClient antivirus are both turned off. Now FortiClient is on and enabled. Windows Defender is off. Inside the security tab in control panel it shows everything as gravy, everything is on and working correctly.

 

I am so tired of receiving this notification and it's starting to slow down the computer... Imagine the same notification every minute or two. It's down right ridiculous. I dont know what else to do. I tried uninstalling FortiClient then rebooting and reinstalling it still notifications every minute or two. 

    4 replies

    jeffery
    jefferyAuthor
    New Member
    January 22, 2016

    No body else is experiencing the same issue? Is there any other information I can provide that would help solve the issue?

     

    I am getting less notifications now but I still on average get 10-15 notifications per day the the forticlient is turned off when in fact it is on.

      borderland
      borderland
      New Member
      January 23, 2016

      I have seen the same issue, have not had time to look into it though.

      Chris_Lin_FTNT
      Staff
      Chris_Lin_FTNT
      Staff
      January 28, 2016

      Is your Windows 10 the latest 10.0.10586?

      YouriLantack
      YouriLantack
      New Member
      April 20, 2016

      Is there a fix for this yet?

      Chris_Lin_FTNT
      Staff
      Chris_Lin_FTNT
      Staff
      April 21, 2016

      Can you check if this notification coincide with AV signature update, which will restart real-time protection.

      ticketsbh
      ticketsbh
      New Member
      May 9, 2016

      I have this same issue on one computer.  It is running Windows 10 with the latest updates.  The Forticlient turns off and on about every 4 hours.  Sometimes there will also be a burst of activity where it turns off and on like 20 times in 5 minutes or so.

      ewhiteway
      ewhiteway
      New Member
      October 20, 2016

      You can disable the warning from windows - it's not good - but allows you to keep working.  We had it on about 15% of our machines.  Hopefully fixed in the new version.

       

       

       

       

      ispcolohost
      ispcolohost
      New Member
      January 14, 2017

      Still not fixed; doing the removal/reinstall is getting old.

      rejohnson
      rejohnson
      New Member
      April 3, 2017

      We have the same gripe except it's every hour when the definitions update.  FortiClient then resets and Win 10 alerts that AV is off.  Why does the client have reset every time?  It should take the updates dynamically.  Unfortunately all we can do is turn off AV status alerts completely which is not optimal.

       

      -Russell

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