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grayloon
grayloon
New Member
July 19, 2019
Question

Connection was terminated unexpectedly error 104

  • July 19, 2019
  • 2 replies
  • 10668 views

Fortigate 60C running 5.2.13

FortiClient 6.0.2.44 on Mac 10.13.6

IPSec VPN

 

My user clicks the FortiClient icon in the menubar, Connect to VPN, enters her credentials, and clicks Connect. Then, it tries to connect for several seconds before the error in the title pops up. Her internet connection is working otherwise. Any tips or recommendations to troubleshoot or workaround this issue?

    2 replies

    grayloon
    grayloonAuthor
    New Member
    July 19, 2019

    My user is not seeing the Fortinet extension blocked as detailed in this KB article.

    rhegyi
    rhegyi
    New Member
    July 22, 2019

    Did you ever get this resolved?   I'm having the same issue... Thanks

    grayloon
    grayloonAuthor
    New Member
    July 22, 2019

    rhegyi wrote:

    Did you ever get this resolved?   I'm having the same issue... Thanks

    Unfortunately, it's still happening to my user. Are you using similar hardware/software?

    rhegyi
    rhegyi
    New Member
    July 23, 2019

    It's a FW90, I believe.  I'm the Mac Tech the firewall is managed by another company.  The user's running 10.13.6 with FortiClient 6.0.2.   This was all working fine with nothing changing and it just stopped responding.  The FW tech tells me it's something on the Mac blocking the connection.  I've checked all that, Norton etc and the user hasn't applied any updates .  I'm starting to think it's the machine debating a nuke and pave, the problem is the user is three states away.  If you come up with anything please post I'd appreciate it.   Thank You.

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