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DanieleS99
Explorer
June 25, 2026
Question

Connection reset with FPAM web launching sessions

  • June 25, 2026
  • 5 replies
  • 116 views

Hi,

I recently implemented FPAM and I have a strange behavior with all the web launching sessions.

The FPAM is in a subnet dedicated.

My pc is on another subnet and the internal services and external(obviously) are on other subnets.

In the middle there’s a Fortigate.

I have also an ACL for deny the traffic to the internal services from my pc, so I must traverse the FPAM to reach the services.

I launch multiple web launching sessions to multiple sites internal and external and after so much time, I can’t define how much, I receive some ERR_CONNECTION_TIMED_OUT from random sites.

If I try to reopen the site, I can no longer access it; I have to wait a long time before it starts working again.

From what I've gathered so far, connections are more stable if I use the site's IP address directly instead of the FQDN, but sometimes are slowly(
But at least they don't time out.)

When I have the reset, the FPAM is capable of ping and resolve the destination internal or external site, seems to be a problem of DNS/Forticlient agent/Browser, i don’t know..

Do you have any idea what it could be?

5 replies

Stephen_G
Staff & Editor
Staff & Editor
June 29, 2026

Hi DanieleS99,

 

Thanks for using Fortinet Community forums. We’ll look to get you an answer or help. 

 

Have a nice day,

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
July 1, 2026

Hello,

 

We are still looking for an answer to your question.

 

We will come back to you ASAP.

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
July 2, 2026

Hi again DanieleS99,

I spoke with our engineers - it is possible this is a DNS issue. We highly recommend you create a support ticket: https://support.fortinet.com/welcome/

Stephen_G - Fortinet Community Team
michael2406
Explorer
July 10, 2026

We have nearly the same behaviour with WebSecrets with https. Ticket is open at Fortinet. Send many logs to them. For the moment no solution. 

​@DanieleS99 do you have any solution in the meantime? 

DanieleS99
Explorer
July 13, 2026

No solution. I’ll send the logs in a short time to the support.

Anthony_E
Staff
Staff
July 10, 2026

Hi guys,

Did you check in our Knowledge Base??:

https://community.fortinet.com/fortipam-52

 

You will surely find a Kb article which can help you.

 

Regards,

Best Regards
DanieleS99
Explorer
July 13, 2026

yes, I didn’t find anything