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gamesover
gamesover
New Member
September 8, 2018
Solved

Config standalone FortiAP-221C to FortiCloud, but missing FortiCloud key

  • September 8, 2018
  • 1 reply
  • 16701 views

Hello, I am an IT student. I just bought a used FortiAP 221C to learn how to config biz level wifi.

But after search on line, I found topic https://forum.fortinet.com/tm.aspx?m=129796 and in FAQ

Adding Standalone FortiAP to FortiCloud 1. Register for a FortiCloud account at https://www.forticloud.com. 2. Click the “Add Device” link and enter the unique FortiCloud key located on your FortiAP device. 3. Deploy the FortiAP to an existing AP network or create a new AP network. 4. Associate your FortiAP with an SSID. 5. Connect your FortiAP to an internet connection, and wait for it to self-conf

 

I looked around my 2nd hand  FortiAP 221C. there is definitely no FortiCloud key label like 

 

I also found https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/, when I follow step by step.

 

However, I cannot create an AP network.

I click the right upper corner button Add PortiAP Network, but it keeps popping up a window

 

System error, please contact our support

 

Could anyone gives me some clue is it still possible to add my FortiAP 221C without cloud key?

Thanks so much!

    Best answer by Toshi_Esumi

    Yeah, they updated the site to v3.2 mid Aug. Once those errors happen, you might need to back off (log out) and relogin to start over. Or if your AP has support, you can open a case with them to get the FortiCloud fixed.

    The normal path to get there from home now seems to be

    - click FortiAP Network (make sure "FortiAP Network" at the top is always highlighted. It might go back to the defaut "FortiGate Network")

    - click "Inventory" link on the right side (you can easily overlook if not careful)

    -Then your AP should show up under "AP Inventory (1)" tub, instead of "Deployed APs (0)" tub.

     

    1 reply

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    September 8, 2018

    You don't have to have a key. Older productions might not have a key. But you can still register any FAPs at FortiCloud via FAP's GUI. Try below.

    https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/

     

    gamesover
    gamesoverAuthor
    New Member
    September 8, 2018

    Hi Toshi,

     

    Thanks so much for your quick response. Yes, I followed https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/ .

    However, still two issues:

    1. Did forticloud change the UI? I can find Inventory link, but I did not find Unused APs  2. I could not create ap network, after clicking Add PortiAP Network, it pops up System error, please contact our support . 

    Should I create an AP network first, then I can config wifi details? I just guess because I did not use it before.

     

    Toshi_Esumi
    SuperUser
    Toshi_EsumiAnswer
    SuperUser
    September 8, 2018

    Yeah, they updated the site to v3.2 mid Aug. Once those errors happen, you might need to back off (log out) and relogin to start over. Or if your AP has support, you can open a case with them to get the FortiCloud fixed.

    The normal path to get there from home now seems to be

    - click FortiAP Network (make sure "FortiAP Network" at the top is always highlighted. It might go back to the defaut "FortiGate Network")

    - click "Inventory" link on the right side (you can easily overlook if not careful)

    -Then your AP should show up under "AP Inventory (1)" tub, instead of "Deployed APs (0)" tub.

     

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