Company lost access to forticloud portal

Hi,

I am using a personal account, as the company I work for has lost access to the forticloud portal. This is because we requested a transfer from the master account to another existing account.   The transfer was approved but it looks like something went wrong along the way.  Nobody within the company that had access can access the forticloud portal. So access to fortimailcloud, asset manage etc.  I have been emaling cs@fortinet.com but so far without any response.

Can you some provide a procedure, a link, phone number I can call to rectify this?

Advice will be greatly appreciated

Kind regards