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D__Pintaric
D__Pintaric
New Member
June 2, 2020
Question

Combination Symantec Endpoint Protection 14.3 and FortiClient (6.2 + 6.4) not working.

  • June 2, 2020
  • 1 reply
  • 9241 views

Hi all,

 

I'm installing Symantec Endpoint Protection 14.3 on a new laptop. FortiClient 6.2 and the new 6.4 aren't working. The "FortiClient VPN Service Scheduler" is not starting. Removing SEP 14.3 let the service start. No issues with SEP 14.2.

Additionally I can't uninstall FortiClient then, because the service can't be stopped. Switching to disabled and after a restart it works. But I had an issue with another software as well, which tried to start/stop a service during install and uninstall.

 

Kind regards

Denis

    1 reply

    tanr
    tanr
    New Member
    June 2, 2020

    Did you check the history / activity logs for Symantec Endpoint Protection?  Would be useful to know if it was explicitly blocking FortiClient, or if the interaction was simply accidental.  Either way, reporting this to Fortinet TAC and Symantec (Broadcomm now I guess) would help it get tracked down.

    D__Pintaric
    D__PintaricAuthor
    New Member
    June 4, 2020

    Honestly, I had no time to check it. But a quick check showed no detections on that client. SEP Manager shows everything as green.

    With release of an update for 14.3, I'll check again.

    RicardoTakeshi85
    RicardoTakeshi85
    New Member
    July 17, 2020

    Have the same issue, but when we disable all application control policies, it's working. Maybe Autorun.inf block policie cause the issue.

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