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efernandes
efernandes
Explorer II
February 8, 2024
Solved

Clients not available under WiFi Monitoring in Fortiportal

  • February 8, 2024
  • 3 replies
  • 1542 views

I have a Fortigate being managed by a Fortiportal.
The WiFi clients show in the Fortigate and the Fortiswitch monitoring in the Fortiportal but donot show up in the WiFi monitoring section of the Fortiportal.

Is there a service that I need start or enable for this to work.

Best answer by tnesh

Hi @efernandes , 

 

What's the FortiPortal version?

Meantime, ensure the FortiAP has being checked/selected under Customer/Organization -> Sites -> Managed FortiAP. 

Also, may consider to re-poll FMG, and re-select the managed FortiAP under Organization -> sites

 

Reference: https://docs.fortinet.com/document/fortiportal/7.2.2/administration-guide/839230/sites

3 replies

Stephen_G
Moderator
Stephen_G
Moderator
February 11, 2024

Hello efernandes,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Stephen_G - Fortinet Community Team
tnesh
Staff & Editor
tneshAnswer
Staff & Editor
February 14, 2024

Hi @efernandes , 

 

What's the FortiPortal version?

Meantime, ensure the FortiAP has being checked/selected under Customer/Organization -> Sites -> Managed FortiAP. 

Also, may consider to re-poll FMG, and re-select the managed FortiAP under Organization -> sites

 

Reference: https://docs.fortinet.com/document/fortiportal/7.2.2/administration-guide/839230/sites

    efernandes
    efernandesAuthor
    Explorer II
    February 15, 2024

    This worked, Thanks!

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