Skip to main content
AlexRG
New Member
December 30, 2016
Question

Client stuck under Quarantine [Solved]

  • December 30, 2016
  • 0 replies
  • 3668 views

We've got a client that we previously quarantined via EMS that will now not come out of quarantine after right-clicking it in EMS and selecting 'Unquarantine'. We've tried to exclude/re-manage and finally mark as uninstalled. Now EMS is attempting to reinstall (per policy) but nothing is happening on the client's end.

 

Solved: Ran FCRemove in safe mode, rebooted and the client reinstalled from policy normally.