Skip to main content
boutym
boutym
New Member
March 1, 2018
Question

Click to Dial

  • March 1, 2018
  • 1 reply
  • 3529 views

Was working with a customer that uses Click to Dial and testing with Windows dialer and a 3rd party TAPI dialing application was that we were able to dial a number and the call would progress.  However both Windows dialer and our 3rd party app would go on-hook as if it didn't know the call was established.  The call did continue and neither app would kill the call.  They just didn't seem to know dialing was successful.  Does the driver or phone system not support call progress?

    1 reply

    LoganH
    LoganH
    New Member
    December 13, 2019

    I'm going to revive this... as I'm the OP's customer(also a Fortinet Partner).

     

    More than a year later, anyone have some information? I'm about to dive into Outreach.io and I'm *really* hoping there is compatibility. I've been told that Fortinet uses Outreach internally, so hoping they have made sure it works. ;)

     

    Thanks!

    Logan

    Terms & ConditionsAccessibility statement