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esec
esec
Visitor III
March 29, 2022
Question

Clear Forticlient SAML cookie on Mac?

  • March 29, 2022
  • 6 replies
  • 15548 views

Hi,

 

We have some issues that Mac users get a white login screen when using FortiClient and SAML, so trying to clear the SAML cookies but can´t find it. I have cleared everything with Forti in /Library/Preferences and /Library/Application Support. But still the SAML cookie seems to be saved somewhere else.

 

Do anyone know how to clear it? 

 

Thanks!

6 replies

Anthony_E
Staff
Anthony_E
Staff
April 1, 2022

Hello esec,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Thanks,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
April 1, 2022

Hello esec,

 

Could you please try to clear from:

 

C:\users(username)\appData\Local\FortiClient

 

Regards,

Best Regards
esec
esecAuthor
Visitor III
April 4, 2022

Hi, 

 

unfortunalety that doesn´t work on a Mac!

 

Thanks.

 

Anthony_E
Staff
Anthony_E
Staff
April 4, 2022

Hi esec,

 

Oh ok.

 

I will try to find somebody who could help you.

 

Regards,

Best Regards
esec
esecAuthor
Visitor III
April 11, 2022

Anyone have a solution or idea how to clear Forticlents SAML cookie on a MAC? The only thing we have found working is to re-install FortiClient completely.

 

Thanks.

Anthony_E
Staff
Anthony_E
Staff
July 21, 2022

Hello all,

 

I found that  FortiClient 7.0.3.0131 released in March solves the problem with SSO/SAML.

 

Did someone has made this update and checked?

 

Thanks  a lot for your contribution and be sure, we will continue to look for a solution.

 

Regards,

 
Best Regards
pkeska
pkeska
New Member
July 25, 2022

Hello Anthony,

It's not about the FrotiClient version, (because for now we can use even 7.0.6). It's about finding the location of the cookies.

For example to remove stored credentials for already signed user.

    vforti
    vforti
    New Member
    August 6, 2022

    Hi,

     

    Cookies seem to be stored in the user keychain on macOs.

     

    Screenshot 2022-08-06 at 11.42.05.png

      shakil
      shakil
      New Member
      August 15, 2022
      In macOS Monterey, this cookie file is located in ~/Library/Application Support/FortiClient.
      RachelGomez123
      RachelGomez123
      New Member
      August 16, 2022

      Try this steps to clear cookie on Mac-

       

      Step 1: Terminate all running applications using the Cmd+Q key combination.

      Step 2: Open a Finder window and use Shift+Cmd+G to navigate to the directory

      ~/Library/Caches.

      Library Cache

       

      Step 3: Manually open every folder, select all the files using Cmd+A, and move everything to the Trash. If required, enter your password.

      Note: It’s not advisable to delete cache folders. Keep them to avoid any system conflicts and only delete the files inside.

      Step 4: Once again, using the Shift+Cmd+G key combination, now go to the folder

      /Library/Caches.

      Step 5: Do the same thing—manually delete all files inside each folder there.

      Step 6: Reboot. The first time the system boots may take a little longer than usual. This is normal.

      If there are multiples user accounts in the system, you have to repeat the same steps for each of them.

       

      Regards,

      Rachel Gomez

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