Chrome browser extension error with Forticlient EMS

Forum|Forum|2 years ago
December 8, 2023
4 replies
6583 views

We are testing a new FortiClient EMS server and latest Forticlient. On the EMS server our Web Filter profile is set to "Enable Web Browser Plugin for Web Filtering". This works good with Edge but Chrome is a problem. When a user starts their PC and establishes the SSL VPN tunnel, launching Chrome produces a message from the Forticlient tray saying "Google Chrome Extension Policy Anomaly Detected. Please restart the browser". At this point the extension has not installed and any browsing times out. Restarting the browser installs the extension and everything works good after that. This occurs once on every startup and VPN connection. I have read posts saying this was to be fixed in the latest Forticlient version but maybe not? Is there any way to stop this error?

Windows version 10 22H2
Chrome version 120.0.6099.63
FortiClient EMS version 7.2.2
FortiClient version 7.2.2

Anthony_E

Staff

Hello Rick,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Best Regards

Anthony_E

Staff

Hello Rick,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

Best Regards

Anthony_E

Staff

Hi Rick,

Apparently the best call is to contact the support:

https://support.fortinet.com/welcome/#/

They will help you to provide you an answer.

Regards,

Best Regards

btan

Staff & Editor

Hello there,

Once the FCT Web Filter extension is installed on Chrome browser, the pop-up should stop appearing.
If it does not stop appearing, perhaps you have an automated GPO (or similar config) that removed the extension on every computer bootup.
If the issue still persist, kindly raise a FortiCare ticket for TAC to collect necessary items to investigate further.

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