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WolfgangKnauf
New Member
August 26, 2025
Solved

Cannot download FortiClient VPN-only for windows

We have a FortiClient VPN access to several customers. I try to update the FortiClient version on my machine by downloading a new version from https://www.fortinet.com/support/product-downloads#vpn (download "FortiClient VPN-only" for Windows).

This does not work: a form is shown where I enter my contact data and click "Download". The button changes to "Submitting...", and after some time it reverts to "Download" again, without any download coming up.

 forticlient.png

 

Does anybody have an idea on how to get new FortClient versions? To my understanding, this component is free to download?

 

Best regards

 

Wolfgang

AEK
AEKAnswer
SuperUser
August 26, 2025

It works for me.

Try use another browser.

AEK

6 replies

AEK
SuperUser
AEKAnswer
SuperUser
August 26, 2025

It works for me.

Try use another browser.

AEK
WolfgangKnauf
New Member
August 26, 2025

You are right - might be related to some security setting in our company. As I work from home today, I tried it with my private computer, and here it worked. 

Firefox developer tools did not report any helpful error...

 

So we are done here.

TechNubrite
New Member
September 19, 2025

I have this exact problem as well. I've restarted. Changed browser. Cleared Cache. Disabled security. Allowed Pop-Ups. Nothing works.  - I don't know - Why not have the download button just simply download the software? nothing unusual that might trip up with Norton / google etc... 

 

I had the same issue at work, and I think I downloaded the software from a third party. You guys didn't give me much choice. 8 Different computers and two locations = same result. What kind of experience are you offering new customers? I mean you want to attract new customers? Maybe pretend to be a customer, and try downloading your VPN-Only software. If it works, then you're getting a false positive. Sorry. Please just make this work. Perhaps submit VPN-Only Client to Microsoft Store? they figured out how to download software onto people's computers. Go with what works. :)

TechNubrite
New Member
September 19, 2025

Did anyone actually try to replicate the problem to figure it out? - Or...  just test on their local machine "Works for me" and give up?

TechNubrite
New Member
September 19, 2025

I'm actually at home sick with a migraine. Which has made this experience so much more painful. The monitor hurts my eyes, just to look at it. I need to get access to a remote server to help my friends at work. 

 

No the website does not permit standard email addresses. If you are a small company, you will likely have a gmail / hotmail / yahoo account. Fortigate is prejudice against small businesses that don't have official domain level emails - and they obviously don't describe that when the download fails! - . But I'm here to tell you, you just need any domain email at all, any. And the gate keeper will let you pass and download the program. So a real email doesn't work - but a made up one with a domain name, does work. You're welcome. 

Try using NoThanks2@PrejudiceWebsite.com

ede_pfau
SuperUser
SuperUser
February 3, 2026

Hi Wolfgang :-),

 

worked for me in 2 different browsers AFTER I disabled uBlock Origin (!).

With Edge, I just clicked the download widget again, and it downloaded the installer.

With FF, I clicked again, and some moments later, it began to download.

 

Definitively a mimosa website. But in the end it'll work.

 

Beware that from v7.4.4 on, IKEv1 will no longer be supported. Have a look at your tunnel setup first.

 

BR, Wolfgang

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