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ISOffice
ISOffice
New Member
May 29, 2015
Question

Cannot Change FortiGuard Service Account Password

  • May 29, 2015
  • 3 replies
  • 6327 views

Hi all,

I'm trying to change the service-account-id and password under Config System fortiguard on our FortiGate 100D cluster (v5.2.3, build670 [GA]). I can change the service-account-id OK, but when I enter a password using the syntax set service-account-passwd command, it fails. My CLI reference manual states that this is the way to change it. Has anyone any ideas as to how I may resolve this issue.

Many thanks,

John P

3 replies

AndreaSoliva
AndreaSoliva
New Member
May 29, 2015

Hi

 

I have no clue if this would help because have never had the situation but what about to unset the id completly which means:

 

config system fortiguard

unset service-account-id

end

 

After that do the registration again from scratch! Hopefully it would help otherwise I have no idea. A problem would be probably if you have also set forticloud logging enabled with "config log fortiguard setting".

 

hope it helps

 

have fun

 

Andrea

ISOffice
ISOfficeAuthor
New Member
May 29, 2015

Hi Andrea,

 

Many thanks for the input. I will bear that in mind. I don't want to lose any logs already uploaded to the cloud. I'll probably run it past Support, see what they think.

 

Best regards,

 

John P

mshameel87
mshameel87
New Member
February 25, 2024

@AndreaSoliva HI. Will the unset command remove the license or licensing information from the firewall ?

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