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Lionfresh
Lionfresh
New Member
June 20, 2018
Question

Cannot accessor or ping my fortigate 30D

  • June 20, 2018
  • 1 reply
  • 7511 views

Hello Experts,

 

I have a FortiGate 30D device at our remote location. I restarted the device by unplugging the power cord. Ever since I restarted the device I am unable to ping its IP address. Also, I am unable to access the GUI. Can someone please tell me how I can access the GUI or at least find out what is the new IP address if it has if it has changed? 

    1 reply

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    June 20, 2018

    Ask somebody on site who is connected to the internet to go to Google and search "what is my ip". Then read off the IP or email it to you.

    Lionfresh
    LionfreshAuthor
    New Member
    June 20, 2018

    hello Toshi Esumi,

     

    Thanks for your quick response.

    Unfortunately, we currently don't have any internet at the location. that's why I restarted the FortiGate 30D. Our ISP SW connects to the FortiGate 30D and then from the FortiGate to our SW. My biggest concern now is, given that I cannot ping or access the FortiGate 30D then I suspect the office will not notice when the internet is back up. I don't think they will have internet. 

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    June 20, 2018

    Call the ISP. They should be able to tell what IP they delivered and see (if it's up) via DHCP or PPPoE.

    Otherwise, you need a dispatch who can access the 30D from LAN side or via usb (by knowing 30D doesn't have a console port).

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