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vorak
New Member
May 21, 2018
Question

Can't view IP DVR from WAN - Fortigate 60C

  • May 21, 2018
  • 2 replies
  • 25945 views

Hi!

 

Today I'm facing a problem with a FortiGate 60C in transparent mode placed between a Cisco RV320 router and a Cisco SG200-26 L2 switch. I have an IP DVR connected to the switch and want to view live cameras from outside. Port forwarding is set at the router as well as DDNS.

 

When I set up the device in our cam viewer software using DDNS, it appears as connected and available but when I try to view live cameras, video isn't showing at all and get an "device is offline" error although the device appears as connected at the device list. If I try to view recorded video or remote config from the DVR I can do it. Seems that problem is only when trying to view live.

 

I've added the used port (8003) as a service under objects at the Policy & Objects config page an also I've set the IPv4 policy from internal to WAN to allow but still no luck.

 

If I connect IP DVR outside FortiGate but still under RV320, remote access/view is working fine.

 

Find attached a couple of screenshots with RV320 and FortiGate configuration.

 

Hope you can help. Regards.

2 replies

ericli_FTNT
Staff
Staff
May 22, 2018

Hi vorak,

 

I didn't find any attachment here. Can you double check it?

vorak
vorakAuthor
New Member
May 22, 2018

sorry, now i've uploaded them :)

 

Fortinet Policies below:

 

Cisco open port:

 

Regards.

ericli_FTNT
Staff
Staff
May 23, 2018

vorak wrote:

sorry, now i've uploaded them :)

 

Fortinet Policies below:

 

Cisco open port:

 

Regards.

can you view your attachment correctly?

vorak
vorakAuthor
New Member
May 23, 2018

Yes I can, actually is not a full screenshot, I did cut just the section of the configuration.