Skip to main content
Brillo
Brillo
New Member
January 25, 2022
Question

Can't uninstall FortiClient Mac Monterey

  • January 25, 2022
  • 5 replies
  • 63053 views

Sorry if this is a repeat topic, but I haven't seen an answer that works for me.

I can't uninstall FortiClient-VPN-only from Mac OS X Monterey.  Both the application and uninstaller are locked, and I can't unlock them (I've worked with Apple for hours, updating disk permissions, safe boot, command line inputs, etc.). The uninstaller also won't load, saying "You can’t open the application “FortiClientUninstaller.app” because it may be damaged or incomplete." This happens even following a clean reinstall.  

 

As this product isn't tech-supported, I went into the knowledgebase which simply says "The EMS administrator may deploy uninstall to managed FortiClient (macOS) endpoints."  I didn't install EMS, as this is not a managed system.

 

So what now? Any suggestions would be much appreciated.

5 replies

pvalente
Staff
pvalente
Staff
January 28, 2022

Hi Brillo, 

 

Could you please try this to see if it helps you remove FCT from that machine:

 

Before running uninstaller make sure you shutdown Forticlient completely.

-To shutdown, right-click on FortiClient icon, select 'shutdown' from menu.

-Uninstall vial unintaller in Applications folder.

The last solution is to Delete MacOS Fortinet or FortiClient references manually:

 

 

 

If none of them worked, as an alternate: (Forced uninstall)

-Open Applications > Utilities > Terminal

-Mac$ cd /

-Mac$ cd Library/LaunchDaemons

-Mac$ sudo rm -rf com.fortinet.forticlient.*

-Mac$ cd /

-Mac$ cd "Library/Application Support/Fortinet"

-Mac$ sudo rm -R FortiClient

-Reboot Computer

renikel
renikel
New Member
August 15, 2024

I am having the same problem and your above instructions do not work.   The uninstall does not work, I still can't use the fortinetuninstall.app to remove.

basile
basile
New Member
July 2, 2022

Hello,

I have the same problem. I received a new MacBook Pro yesterday, so I transferred the content of my old MacBook to the new one. Now it is impossible to remove, install or uninstall Fortinet. Here is what happened:

- I made a backup of the old MacBook (running OS Monterey 12.4) with TimeMachine

- I used OSX Migration Assistant on the new MacBook (running OS Monterey 12.4), to transfer the TimeMachine backup

- At the end, there was an error message, saying that some data related to FortiClient and FortiClientUninstaller could not be transferred

- Now, on the new MacBook, I have both FortiClient and FortiClientUninstaller files in the application folder that a) have a size of zero b) are locked, impossible to unlock, impossible to delete.

I've tried various things, including the above command, but nothing works.

Thanks a lot if anyone has any advice on what to do.

Best regards,

Basile

    ebarronh
    ebarronh
    Visitor III
    September 9, 2023

    Any new about this? I'm still not able to uninstall Fortinet. Same as @basil.

    I really regret installing this.

     

    Screenshot 2023-09-09 at 10.27.45 AM.png

     

    maulishshah
    Staff
    maulishshah
    Staff
    September 9, 2023

    Hi @Brillo, @ebarronh, 

     

    Can you please try below steps if it will help you to uninstall 

     

    1) In the support portal, go to Support -> Firmware download -> FortiClient -> Select the corresponding version -> FortiClientTools_[version].zip.

    2) Unzip the file and run the <FCRemover> tool to remove FortiClient.

    Brillo
    BrilloAuthor
    New Member
    September 12, 2023

    Thanks but I can't find this file (or I have the wrong site). Please send the exact URL to reach the firmware download page. Thank  you.

    maulishshah
    Staff
    maulishshah
    Staff
    September 13, 2023

    @Brillo, the URL is support.fortinet.com 

     

    Please select FortiClient from the downloads, and then follow these steps

     

    Here I am attaching images in sequences Please verify

     

    Once you reach the corresponding version, please download the 

    FortiClientTools_xxxxxx_macosx.tar.gz

     

    Extract it, and then please run the remove file from the folder and see if that works. 

     

     

     

     

    hbac
    Staff
    hbac
    Staff
    September 9, 2023

    Hi @Brillo, 

     

    Have you tried each method from this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-uninstall-FortiClient-on-macOS/ta-p/229617

     

    Regards, 

    renikel
    renikel
    New Member
    August 15, 2024

    I have tried the above method and it is not working on OSX Sonoma.   The uninstall client won't run.   Any other guidance.  Everytime I install the free client I get a message I have a trial period to use it for 30 days.   I installed the free client on a machine that had a previous version of fortinet.   So I think this may be the source of why I am struggling.   But removing the client from the machine doesn't work...

    Terms & ConditionsAccessibility statement