Skip to main content
The40ITGuy
The40ITGuy
Explorer III
October 8, 2024
Question

Can't see emails between my two protected domains in the logs (Fortimail)

  • October 8, 2024
  • 1 reply
  • 1765 views

Hi everyone.. I'm new here to the forum.. So, my question could be an old one, but I didn't see it in the submitted messages..

I have an issue concerning my protected domains that I need your help with.. I have a Fortimail 200F, with two protected domains. I can see the incoming and outgoing emails to each of the protected domains in the logs, but I can't see any emails that are sent between those domains (i.e. From protected domain1 to protected domain2, and vice versa), although the emails reach their destination successfully, but no logs for them at all.. Is this a common issue that can be modified in the configuration? If so, could you help me with the steps to resolve this issue..

FortiMail 

1 reply

AEK
SuperUser
AEK
SuperUser
October 8, 2024

Hello @The40ITGuy

I guess on the protected domains are on same mail server, right? In that case the mail server recognizes its hosted domains and doesn't send the internal-to-internal mail through the SMTP gateway, but the mail actually never leaves the server.

AEK
    The40ITGuy
    The40ITGuyAuthor
    Explorer III
    October 9, 2024

    Yes they are on the same server but as virtual machines. They are hosted on an ESXI server, and they are on the same port group and virtual switch. In this case, I think that they will behave in the way you mentioned (internal to internal without passing through the gateway), especially that their IPs are also in the same subnet.

    In this case, do you think I have to host them on different servers to make them pass through the SMTP gateway (Fortimail in this case, taking into consideration that fortimail is working in transparent mode)?

      Terms & ConditionsAccessibility statement