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revans
revans
New Member
November 20, 2017
Question

Can't register, Reseller field is spinning

  • November 20, 2017
  • 3 replies
  • 18614 views

Tying to register a FortiWiFi 60E after upgrading to 5.6.2, clicked Register, Login, filled-in Email, Password, and Country, but the Reseller field has no drop-down values and a symbol next to the field is spinning. All the other FortiGuard connections are working.

 

How do I register?

3 replies

A
Staff
Admin_FTNT
Staff
November 20, 2017
Hii Randy, Please log a customer service ticket for this - give them your account id, the SN you want to register, and your partner details. Regards, Admin
revans
revansAuthor
New Member
November 21, 2017

Done. Fixed by Fortinet support. Thanks.

Itzik_Sharon
Itzik_Sharon
New Member
December 10, 2017

Hello, I am having the same issue with a 5.4 100E Fortigate, can you explain the root cause of the issue and how can I resolve it without having the support to activate the contract internally.

Thank you 

Itzik. 

ede_pfau
SuperUser
ede_pfau
SuperUser
December 10, 2017

It might be a browser issue. Could you try to use a different browser, for example Chrome instead of FF? I've seen the same symptoms when administering a FSA.

marioP
marioP
Visitor III
March 7, 2023

Hi

I'm having the same problem with a FG-101F version 7.2.4

Impossible to register the device as the reseller list is spinning.

I tested with different brower on different OS without any succes.

I can ping and resolve FQDN from the cli.
And without registration I'm not able to open a tech support ticket.

 

Thanks in advance for your help

MP

 

A
Anonymous_User
New Contributor III
March 8, 2023

Hi @marioP ,

I would suggest to create a Customer Service ticket for this. Not a technical support ticket. You can chat or call in to get assistance here: https://www.fortinet.com/support/contact


The possibilities might be the unit did not registered yet. Or you are using trial license.
Or that unit already registered with another account.

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