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lobo0621
lobo0621
New Member
June 21, 2024
Question

Can't open console Forticlient VPN 7.4 In Sonoma

  • June 21, 2024
  • 6 replies
  • 9384 views

 

Hello everyone,

I recently upgraded from FortiClient VPN 7.2 to FortiClient VPN 7.4 on macOS Sonoma. However, I'm encountering a persistent issue where the application crashes immediately after briefly displaying the console screen. I've attempted reinstalling and deleting the /Library/Application Support/Fortinet/ directory, but the problem persists.

Below is an excerpt from the crash report:

 

 

 

 

 

Process:               FortiClient [1711] Path:                  /Applications/FortiClient.app/Contents/MacOS/FortiClient Identifier:            com.fortinet.FortiClient Version:               7.4.0.1645 (???) Code Type:             ARM-64 (Native) Parent Process:        launchd [1] User ID:               501  Date/Time:             2024-06-21 17:08:15.2847 +0900 OS Version:            macOS 14.5 (23F79) Report Version:        12 Anonymous UUID:        211D612A-2605-BAE2-689D-2447A5CCDB76  ...  Termination Reason:    Namespace SIGNAL, Code 5 Trace/BPT trap: 5 Terminating Process:   exc handler [1711]  Application Specific Backtrace 0: 0   CoreFoundation                      0x0000000191a2f2ec __exceptionPreprocess + 176 1   libobjc.A.dylib                     0x0000000191516788 objc_exception_throw + 60 2   CoreFoundation                      0x0000000191963aac -[__NSSingleObjectArrayI objectAtIndex:] + 308 3   guimessenger_jyp.node               0x0000000109b4a34c _ZN13MessageSender12GetECDetailsERKN4Napi12CallbackInfoE + 264 4   guimessenger_jyp.node               0x0000000109b644ac _ZN4Napi12InstanceWrapI13MessageSenderE29InstanceMethodCallbackWrapperEP10napi_env__P20napi_callback_info__ + 84 5   Electron Framework                  0x00000001136975c8 napi_is_detached_arraybuffer + 224

 

 

 

 

If anyone has experienced a similar issue or has insights into troubleshooting this, I would greatly appreciate your advice.

Thank you in advance!

 

    6 replies

    Simo5629
    Simo5629
    Explorer
    July 2, 2024

    I had the same error with 7.4. When I downgraded to 7.2, it worked fine, so I think it is an issue with 7.4. Until this bug is fixed, I would suggest using 7.2.

    GiveMeVPN
    GiveMeVPN
    Visitor III
    July 19, 2024

    I had the same error with 7.4. But I don't have 7.2 version. 
    Where can I download version 7.2?

    pginete
    Staff
    pginete
    Staff
    July 23, 2024

    You may download the FortiClient 7.2 version from Fortinet support portal (support.fortinet.com). Follow this KB https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-download-different-or-old-versions-of/ta-p/285874 as a guide.

     

    Thank you.

      earthlab1
      earthlab1
      Visitor III
      September 2, 2024

      Dear Fortinet Team,

       

      I am writing to inform you that the current version of FortiClient VPN (version 7.4) appears to have significant issues. Specifically, the main window does not open on macOS 14.6.1 (23G93), as mentioned in various discussions.

       

      At present, Fortinet has not released a functioning version of FortiClient VPN for Mac users who do not have support. Despite the frequent recommendation from Fortinet to use the latest version, this version does not work.

       

      I understand that users without a support license may not be eligible for support. However, the current situation is problematic. I kindly request that Fortinet make FortiClient VPN version 7.2, which is known to work, publicly available.

      Many users are resorting to unofficial and potentially unsafe methods to obtain older versions of FortiClient. This is both risky and unreliable, as I’m sure you would agree.

      Thank you for your attention to this matter.

       

      Sincerely,

      Earthlab

        xieshgnwu
        xieshgnwu
        Visitor III
        September 26, 2024

        same error, and cant downgrade to 7.2

        masohle1
        masohle1
        New Member
        September 26, 2024

        Yea 7.4.0 has major issues and will not connect a lot of times. Steer clear of that right now. It’s a shame that that’s the version you get when you go to their main forticlient download page.

        jackhsueh
        jackhsueh
        New Member
        October 15, 2024

        They don't care and they never fix it, it was broken for several month and their customer service just DON'T CARE.

          xiesw
          xiesw
          New Member
          October 15, 2024

          If your system language is not English, then when using version 7.4, please set the system language to English. Alternatively, set the language for FortiClient to English in Settings - General - Language and Region. It's frustrating with Fortinet; after such a long time, they still haven't fixed this basic issue.

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