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Hanna
New Member
May 1, 2023
Question

Can not activate Fortigate

  • May 1, 2023
  • 4 replies
  • 2760 views

Hi,

I get an error when trying to activate an evaluation license for Fortigate VM on eve ng. I have check my internet connection and it works properly, dns is also works. I get the following error: Error downloadding license: Invalid product model. Do anyone please know, where the problem is. Thank you Untitled.png

 

 

4 replies

srajeswaran
Staff
Staff
May 1, 2023

Do you have console/SSH access to the system ? Can you verify the serial number is valid (not just 0000)

run "get system status"" to confirm. If you are seeing invalid serial number, please try to deploy it again and check.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-VM-License-management-validation-and/ta-p/197019?externalID=FD45568

 

 

Simon_Bingham
New Member
August 14, 2023

Hi, I Have exactly the same issue , did you get a resolution ?

chauhans
Staff
Staff
August 14, 2023

Hello Hanna,

Could you please refer below doc. link. This article describes the error encountered while deploying a FortiGate KVM due to an inappropriate FortiGate KVM image. 

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-License-invalid-due-to-exceeding-allowed-0/ta-p/250429

Hope the above doc. link would be helpful.

Thanks,

Shaleni

Simon_Bingham
New Member
August 16, 2023

I have same issue I have asked for a solution , so far nothing works
I end up installing a version 6.x which seems to last for 15 days without a licence. this is working at the moment. 


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