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Potato168
Potato168
Explorer
May 16, 2026
Solved

Can I manage a Fortiswitch with Fortigate with differnet Fortinet support account?

  • May 16, 2026
  • 3 replies
  • 51 views

Hi all,

 

I have my own Fortigate and one Fortiswitch from ebay.

The switch seems under that seller account.

 

Might I know if I still can use Forti-link to manage that switch without any issue?

 

Thank you!

Best answer by funkylicious

hi,

fortilink doesnt require to have the products registered under the same account, so yes you can still use it.

3 replies

funkylicious
SuperUser
funkyliciousAnswer
SuperUser
May 16, 2026

hi,

fortilink doesnt require to have the products registered under the same account, so yes you can still use it.

"jack of all trades, master of none"
    sjoshi
    Staff
    sjoshi
    Staff
    May 16, 2026

    Hi ​@Potato168 

    Yes, you can manage a FortiSwitch with a FortiGate using different Fortinet support accounts

    Thanks, Salon
      kaman
      Staff
      kaman
      Staff
      May 16, 2026

      Hi Potato168,
       

      Yes, you can manage it via FortiLink without any issue, regardless of the original FortiCloud account.
       

      You may run the sanity‑check commands below; if they all return OK you’re good to go.
       

      get switch-controller managed-switch
      execute switch-controller get-conn-status
       

      https://community.fortinet.com/fortigate-3/troubleshooting-tip-fortiswitch-showing-not-registered-in-fortigate-182464


      The only limitation is cloud‑related visibility/registration; those will stay tied to the seller’s tenant unless you deliberately re‑register the switch.
       

      Please refer to the documents below for more information:
       

      https://community.fortinet.com/fortigate-3/technical-tip-fortiap-and-fortiswitch-registration-failed-via-fortigate-due-to-forticloud-account-mismatch-140238

      https://community.fortinet.com/fortigate-3/troubleshooting-tip-error-forticloud-registration-failed-when-registering-fortiswitches-from-fortigate-145074
       

      If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.
       

      Regards

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