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Question

Bug tracker? Or, how to know if a bug fix is relevant in release notes?

Forum|Forum|10 years ago
July 30, 2015
4 replies
58852 views

Hello, I found this thread:

https://forum.fortinet.com/tm.aspx?m=68922

from four years ago discussing whether or not there is a bug tracker that is accessible. I couldn't find one so I have to guess no is still the answer. That leads to the question, if release notes only tell you the following bugs were fixed, how are you supposed to know if the fixed bugs are actually relevant to your environment, and/or a security concern?

I'm running 2.5.3 and 2.5.4 just came out. It fixes seven bugs, identified only by ID number. Are they critical security issues? Display issues that I could care less about? Should I schedule an emergency outage now? Or never since the bugs don't matter to me?

How does one make the decision with no information?

kernal

New Member

I know this is an old "thread" - but five years later I have the same question.

Yurisk

SuperUser

Indeed, good question. I still can't find any bug tracking tool - neither open to public, nor open to Partners.

May be Fortinet folks will have more to say.

ispcolohostAuthor

New Member

I'm not holding my breath given it's been five years since I posted that; it's the same company that charges a fee for TOTP auth... Well I shouldn't say that, perhaps they'll release FortiBugtrack where we have to pay for access to know what bugs exist in our hardware/software.

Cisco has really done well in this area the past few years. I can now subscribe to given hardware/software products and get notifications any time there is an update for them, even specifying major/minor, what to ignore. I can also not only see the bug id's, I can subscribe to specific bug id's to know when there is a release directly affecting that bug id, or if a workaround to it has been posted/created. I can even go directly to forum posts related to a given bug id.

CZ_FTNT

Staff

Hello Team,

Here's the bug tracker but as mentioned, it is only available to Partners today.

https://support.fortinet.com/ticket/BugList.aspx When you login, you can go to the Support menu, look under the FortiCare heading and you should see Bug Tracker. Hope this helps!

Bug-Tracker.jpg

hklb

Visitor III

CZ wrote:
Hello Team,

Here's the bug tracker but as mentioned, it is only available to Partners today.
https://support.fortinet.com/ticket/BugList.aspx When you login, you can go to the Support menu, look under the FortiCare heading and you should see Bug Tracker. [attachImg]https://forum.fortinet.com/download.axd?file=0;195075&where=message&f=Bug-Tracker.jpg[/attachImg] Hope this helps!

Hello,

Yes, there is a list of bugs... but : no description, just the title of the issue (the one you have in Mantis). But it doesn't explain what is exactly the problem is or it referring only on the customer's problem who opened the case and not the issue in globality, so it's often useless.. In addition, the list is not complete ! Even the release notes are not complete. The documentation for partner/customer are really poor..

The only way we have to have a full list of current issue is to subscribe a TAM (Technical Account Manager) and ask for a bug scrub (https://kb.fortinet.com/kb/documentLink.do?externalID=FD43649 - Software upgrade recommendation). But this is a little expensive just to have a list of current issue.

Regards

Lucas

lokutus25

New Member

hklb wrote:
CZ wrote:
Hello Team,

Here's the bug tracker but as mentioned, it is only available to Partners today.
https://support.fortinet.com/ticket/BugList.aspx When you login, you can go to the Support menu, look under the FortiCare heading and you should see Bug Tracker. [attachImg]https://forum.fortinet.com/download.axd?file=0;195075&where=message&f=Bug-Tracker.jpg[/attachImg] Hope this helps!

Hello,

Yes, there is a list of bugs... but : no description, just the title of the issue (the one you have in Mantis). But it doesn't explain what is exactly the problem is or it referring only on the customer's problem who opened the case and not the issue in globality, so it's often useless.. In addition, the list is not complete ! Even the release notes are not complete. The documentation for partner/customer are really poor..

The only way we have to have a full list of current issue is to subscribe a TAM (Technical Account Manager) and ask for a bug scrub (https://kb.fortinet.com/kb/documentLink.do?externalID=FD43649 - Software upgrade recommendation). But this is a little expensive just to have a list of current issue.

Regards

Lucas

Hi, could it be that partnership level is an issue? We are partner too but I don't have the bug tracker button.

Thx

Davo

ispcolohostAuthor

New Member

Just wanted to follow up and see if, eight years later, there is still not a way for customers to track bugs?

ITU

Explorer

Seems like there isn't, this is in a reply from support today, the 22nd of Feb 2023:

"We have a bug tracker site, but you need to contact your distributor/reseller as they have access to the site to view bugs."

bsm1970

New Member

It is beyond silly to limit this bug tracker to partners. Customers should be able to view this, see the latest updates on bugs being addressed, and so on.

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