I'm having issues with FortiClient (7.0.3.0193) on Windows 10 Enterprise (19044.1645) inside a virtual machine (VM-ware)Installation of the Forticlient worked without issues.Configuration of VPN is OK (identical config works on host).Connection gets established according to Forticlient.Once connected, every communication through the VPN (ping,...) crashes Windows with a blue screen.Stop code: KMODE EXCEPTION NOT HANDLEDWhat failed: ndis.sysOn the host computer everything works without blue screen... Any idea how to solve this?

Visitor III

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Bluescreen on Windows 10 with #Forticlient

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April 28, 2022
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I'm having issues with FortiClient (7.0.3.0193) on Windows 10 Enterprise (19044.1645) inside a virtual machine (VM-ware)

Installation of the Forticlient worked without issues.
Configuration of VPN is OK (identical config works on host).
Connection gets established according to Forticlient.

Once connected, every communication through the VPN (ping,...) crashes Windows with a blue screen.

Stop code: KMODE EXCEPTION NOT HANDLED
What failed: ndis.sys

On the host computer everything works without blue screen... Any idea how to solve this?

FortiClient

Best answer by blaisephilip

The crash was reproducible on my workstation as well:
Windows 10.0.19044
FortiClient 7.0.5.0238
In my case, if the Siemens SIMATIC Automation Tool is installed, the crash becomes reproducible. https://support.industry.siemens.com/cs/de/en/view/98161300
Only a complete reinstall of Windows (including everything) was the solution - until now. (tool uninstall, reg. entry resets etc. did not help) According to a Siemens-forum, tweaking the registry might help, but did not in my case. Finally this comment solved my issue: https://support.industry.siemens.com/forum/us/en/posts/tia-portal-v17-conflict-with-vpn/262291/?page=0&pageSize=10#pagetop:~:text=7/20-,/,-2021%201%3A42

In case the added FortiClient NIC adapters have active usage of the SIMATIC Industrial Ethernet (ISO) protocol, at ca. 98% connection status Windows will crash because of an exception in ndis.sys. Solution: see Control Panel --> Network and Sharing Center --> Change adapter settings --> select a FortiClient adapter --> uncheck the entries for special protocol(s), in my case the "SIMATIC Industrial Ethernet (ISO)"
There might be other applications that utilize NIC management and couple a protocol usage to it, which may be a rare but recurring issue in some corporate environments. In case special protocols are in use, activate them only on a separate physical network interface (e.g. USB NIC) to avoid this issue and keep using special industrial applications.

Anthony_E

Staff

Hello lievendhaese,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Best Regards

Anthony_E

Staff

Hello lievendhaese,

I have found this documentation which can be helpful:

https://docs.fortinet.com/document/forticlient/7.0.3/windows-release-notes/22791/resolved-issues

Could you please tell me if it helped?

If not, we will find another solution to your question.

Regards,

Best Regards

Hendra3005

New Member

related to the problem obtained, has it been resolved?

agass1

New Member

I also have this issue, running 7.0.5.0238. Any solutions?

blaisephilipAnswer

New Member

The crash was reproducible on my workstation as well:
Windows 10.0.19044
FortiClient 7.0.5.0238
In my case, if the Siemens SIMATIC Automation Tool is installed, the crash becomes reproducible. https://support.industry.siemens.com/cs/de/en/view/98161300
Only a complete reinstall of Windows (including everything) was the solution - until now. (tool uninstall, reg. entry resets etc. did not help) According to a Siemens-forum, tweaking the registry might help, but did not in my case. Finally this comment solved my issue: https://support.industry.siemens.com/forum/us/en/posts/tia-portal-v17-conflict-with-vpn/262291/?page=0&pageSize=10#pagetop:~:text=7/20-,/,-2021%201%3A42

In case the added FortiClient NIC adapters have active usage of the SIMATIC Industrial Ethernet (ISO) protocol, at ca. 98% connection status Windows will crash because of an exception in ndis.sys. Solution: see Control Panel --> Network and Sharing Center --> Change adapter settings --> select a FortiClient adapter --> uncheck the entries for special protocol(s), in my case the "SIMATIC Industrial Ethernet (ISO)"
There might be other applications that utilize NIC management and couple a protocol usage to it, which may be a rare but recurring issue in some corporate environments. In case special protocols are in use, activate them only on a separate physical network interface (e.g. USB NIC) to avoid this issue and keep using special industrial applications.