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Serguei
Serguei
New Member
December 22, 2022
Question

Blank GUI screen for Forticlient 7.0.7 VPN on Ubuntu 16, 18, and 20

  • December 22, 2022
  • 6 replies
  • 8291 views

Hi am now very tired of it of multiple fresh installs in Ubuntu 15.04, 18.04, and 20.04...

 

(First I was trying with a CLI options only, getting a bogus "license expired message".)

 

Then with GUI I am not getting anything but the Window pop up and no elements

on it; it's just blank.

 

This is with the latest 7.0.7 FortiClient forticlient_7.0.7.0246_amd64.deb from either the official repo using this procedure:

https://www.fortinet.com/support/product-downloads/linux

or downloading a VPN only deb file forticlient_vpn_7.0.7.0246_amd64.deb manually from

https://www.fortinet.com/support/product-downloads#vpn (https://links.fortinet.com/forticlient/deb/vpnagent)

 

Gets stuck in this:

 

 

Starting FortiTray 1 23:25:41.945 › Starting FortiTray Platform detected: ubuntu 1 23:25:41.949 › Platform detected: ubuntu [ '/opt/forticlient/gui/FortiClient-linux-x64/FortiClient' ] 1 23:25:41.951 › [ '/opt/forticlient/gui/FortiClient-linux-x64/FortiClient' ] Saml - init 1 23:25:41.975 › Saml - init did-finish-load 1 23:25:42.409 › did-finish-load ready-to-show 1 23:25:42.411 › ready-to-show

 

 

and it only shows the blank window and hangs in there.

 

Both result in the same behavior. What am I doing wrong?

 

    6 replies

    Anthony_E
    Staff
    Anthony_E
    Staff
    December 25, 2022

    Hello Serguei,

     

    Thank you for using the Community Forum.

    I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


    Regards,

    Best Regards
    Anthony_E
    Staff
    Anthony_E
    Staff
    January 2, 2023

    Hello Serguei,

     

    We are still looking for someone to help you.

    We will come back to you ASAP.


    Regards

    Best Regards
    Anthony_E
    Staff
    Anthony_E
    Staff
    January 3, 2023

    Hello Serguei,

     

    I found this old discussion:

     

    https://community.fortinet.com/t5/Support-Forum/Forticlient-blank-screen-Ubuntu-18-04/m-p/42386

     

    Does it help?

     

    Regards,

    Best Regards
    vovan
    vovan
    New Member
    March 3, 2023

    Hello Anthony

    Is it suggested to use openfortivpn cli, but in my case it's not applicable as I need to use OTP and openforti does not support SASL.

    I have the same problem with blank scree in FortiClient app on linux. 

    Is it possible to fix it?

    vovan
    vovan
    New Member
    March 3, 2023

    Hello everyone, I found the solution to this problem, you need to have 

    /opt/forticlient/fctsched

    Running in the background. If you have systemd, check that forticlient service is up and running:

    # systemctl status forticlient.service

     

    Also check that directory exists:

    /var/lib/forticlient

     

      unhappyuser
      unhappyuser
      New Member
      November 5, 2023

      Hi, I have Ubuntu 22.04.3 and I am having the same issue even when the service is up and running. I checked that the directory /var/lib/forticlient exists.

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