Blacklisted by FortiGuard (Being looked as a spammer?)

Forum|Forum|7 years ago
May 14, 2019
5 replies
18297 views

Hi guys, we really dont even yet use FortiGuard but we have been intending to. However we were here at job blackilisted (our emails towards some others are being viewed as spam) even tough we dont send any newsletter nor do I spam anyone. We are nonprofit goverment organization and its really urgent to find out how to get unblacklisted even tough yesterday i tried already applying to some https://fortiguard.com/webfilter but still hasnt helped. And nobody replied to me when i tried to contact them so this is my last stop cause i dont know what to do. Thanks in advance

A

Admin_FTNT

Staff

Hi,

Have you tried using the "Appeal a blocked Spam IP, URL or Email address" link at https://www.fortiguard.com/contactus to have this addressed?

Regards,

Admin

Lana_GrAuthor

New Member

@admin_ftnt Hi, yes I've used that sheet as well, do you think i should try again? I've also used one where you can upload image of the problem (as i did, a snap of saying that we cant send any emails due to being blacklisted as spammers by fortiguard). Im sorry im really under lot of pressure and in a hurry to send some important stuff to goverment which i cant but i also cant use my personal email as it is unprofessional, so all of advices are welcome, and thank you so much for your answer ! :)

ede_pfau

SuperUser

Have you contacted Customer Service (support.fortinet.com) via Web Chat or phone? Just as a last resort to accelerate the review process. Or have your FTNT partner do it for you.

Technically, you can only get out of the block by using another WAN IP. This would include changing the MX record with your DNS provider. Sounds like a lot of work but (depending on who is running your DNS) can be done quickly.

Sign up

Login with SSO

Login to the community

Login with SSO