best practice to control Fortimail Cloud user license

Hello Jack,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

Hello Jack,

We are still looking for an answer.

We will come back to you as soon as we get one.

Regards,

Hello Jack,

I have found this document:

https://docs.fortinet.com/document/fortimail/7.2.0/administration-guide/610106/managing-users

Could you please tell me if it helped?

Regards,

Sorry Anthony, the document you provided doesn't help to resolve our problem.  It's for Fortimail admin, not Fortimail Cloud admin, and many functions are removed from Fortimail Cloud.  For example, there is no "user import/export" function in Fortmail Cloud.

Our main issue is each of our users may have multiple valid email alias and there is no practical way to make Fortimail Cloud understand those alias emails are for same mailbox and should only be counted as one license.

Many other mail protection service providers already have integrations to solve this issue, specially for Exchange Online users.  Proofpoint provided Azure AD Sync to sync Azure AD users as licensed users. 

I think there could be two options to fix this issue in Fortimail Cloud: 

1. Fortimail only count users who have accessed webmail portal as licensed users.  We already enabled end-user 's Azure AD SSO login ( SAML) to Fortimail Cloud, then our Fortimail Cloud license can match our Exchange Online license count.  In fact, you can even get user's proxyaddresses through SAML attribute, so you can get all the user's email aliases. 

2. Fortimail Cloud can provide a "Azure AD user sync" function. You can either use a Azure AD App to pull users from Azure, or use SCIM to push users from Azure to Fortimail Cloud. 

Do you know where I can submit a feature request ? 

Hello Jack,

Oh ok.

I will find a Fortimail Cloud expert for answering.

I will come back to you ASAP.

Regards,

Hello Jack,

One of our expert replied to me:

'Alias is not counted as an active user so it will not use the license'

I hope it will help.

Regards,

I am interested in an answer as well to this problem

Hello All, 

is there any updates to the topic answer?

Hello,

I am also interested in the topic.

Same here. I am getting burned up with licensing due to my users having at least 1 alias for their email left over from years ago...eg... jpublic@domain.com or Joe.Public@domain.com

and it using 2 licenses for that user. Alias creation looks to be a very manual process and will take time, but will it reduce my license count once done?