Banking website - Page Not found

Jijoy, If you try Chrome (you don' t need to switch to this permanently), it might give you a more specific error. Generally, Chrome reports the specific error directly on the screen -- I think you might need to click a " +" symbol next to the error -- can' t be certain. It' s worth a try just to debug this. Just for fun, I tried visiting www.hsbc.ae using Chrome, Firefox, and IE 8. I didn' t have any problems going to the login page. I' m not using 3 MR7 Patch 3, though. You might try creating a firewall policy exception just for this particular address. It' s not an ideal solution, but might help you troubleshoot this further. Create an FQDN Address for www.hsbc.ae in the Firewall menu. Then create a new policy at the top of your policy list that passes all traffic to that address without filtering it with UTM features. If that works, you can slowly add UTM features until you figure out the area that' s causing the problem.

Hello Abel and Bill, I created a policy for hsbc.ae without any firewall and still have the same error. I tried with Chrome and I can access the page without any errors. Also on IE8 when i click on diagnose problem on IE, the page automatically loads. Thanks, J

Your not using Application Control are you? If it for some reason see' s this site as a bad site it will look like this when it blocks.

Also... there was an error with a switch from http to https or something like that.. this happened even if you had a blank profile with no blocking. it was a problem in a previous firmware i ran ... cant remember which one. try upgrading to a new firmware.. or you could make a policy that allows your site out before your other outbound policy.

What type of internet connection do you have? Do you have problems with any other https websites? This could be related to your provider' s router fragmenting packets. You may need to lower your tcp-mss for that interface/policy.

not sure if this is the error. but this is a bug fix with MR7 patch 4 2.7 Web Filter Description: When FortiGuard webfiltering is enabled and some HTTPS websites are accessed, instead of showing the FortiGuard block page an " Data Transfer Interrupted" error page is displayed. Models Affected: All Bug ID: 84099 Status: Fixed in MR7 – Patch Release 4.

If you have the ultrasurf 96 custom signature that was floating around on these forums try disabling it. I had a very similar https problem a while back after I upgraded to newer code & it turned out to be this signature. IE8 & 7 would not work; IE6 would; Firefox/Safari & Chrome worked some of the time; and IE8 on Vista/Win7 worked using a higher-grade encryption. Victor