Skip to main content
Jijoy
Jijoy
New Member
June 29, 2010
Question

Banking website - Page Not found

  • June 29, 2010
  • 18 replies
  • 13159 views
Hello, I have a major problem. I have many offices in UAE on FGT60B Firmware: 3.00-b0737(MR7 Patch3). When I try to logon to a major international bank website and go into their online banking page, IE gives me a page not found error. I can reach their main page but as soon as I click Log On the I get " Page not Found" error. I tried from home and I can access the page without any problems or time out. Also I can also access the page from office, if protection profile is switched off. I do not think its IE problems as the same users who have difficulty accesssing online banking from office can do the same from home using the same laptop. Please HELP!!!!!!!!!!!! Regards J

    18 replies

    hidayet
    hidayet
    New Member
    June 29, 2010
    Hi Jijoy, Protection Profile da " Finance and Banking" maybe block ?
    Jijoy
    JijoyAuthor
    New Member
    June 29, 2010
    Banking and Finance is already selected as " allow" under protection profile Regards J
    hidayet
    hidayet
    New Member
    June 29, 2010
    What is prohibited is the web address?
    Jijoy
    JijoyAuthor
    New Member
    June 29, 2010
    The site isnt getting blocked. If its blocked I will get the message Fortinet has blocked. In my case, the page tries to load and then times out.
    hidayet
    hidayet
    New Member
    June 29, 2010
    Add the screenshot
    Jijoy
    JijoyAuthor
    New Member
    June 29, 2010
    Please find attached
    hidayet
    hidayet
    New Member
    June 29, 2010
    www.hsbc.ae page on Protection Profile " Finance and Banking" and " Unclassified" is found under the headings. Protection Profile and the page they will not turn on the block is not a firewall can be a problem with licensing. A Protection Profile in the " Allow websites when a rating error occurs" Try checking
      Jijoy
      JijoyAuthor
      New Member
      June 29, 2010
      I tried ticket " Allow website when a rating occurs" - " https" . Still not working.
        hidayet
        hidayet
        New Member
        June 29, 2010
        Maybe upgrade version works
        abelio
        SuperUser
        abelio
        SuperUser
        June 29, 2010
        ORIGINAL: hidayet Maybe upgrade version works
        Hummm.. do you really think that? Jijoy didn´t post yet his logs output. Likely there we could get the exact cause of the issue. We don´t know yet if there´s a protection profile problem or not. IE´s generic error page is a very poor tool to trace a problem, don´t you agree? regards
        billp
        billp
        New Member
        June 29, 2010
        Abel, Agreed that IE has terrible diagnostic messages. In cases like this, I recommend using Chrome to find out the exact error being thrown. It gives much better error reporting than IE.
        Jijoy
        JijoyAuthor
        New Member
        June 30, 2010
        Hidayet, Abelio, Billp, Some more findings. hsbc.ae works using firefox. But hsbc bank only supports IE for any bank transaction, so I cannot tell my users to switch to firefox because many of their transactions would never work. I have a 40 meg line, so speed is not an issue. What logs do you want? I am not an expert, so if you guys could further help me resolve this problem, I would really appreciate. Regards J
        abelio
        SuperUser
        abelio
        SuperUser
        June 30, 2010
        What logs do you want? I am not an expert, so if you guys could further help me resolve this problem, I would really appreciate.
        Assuming you' re applying a protection profile to that policy, that profile has log settings; wherever you log your firewall activity (memory, analyzer, syslog, webtrends) you could check logs to see if that a webfilter error, av error or any else. BTW, in your shoes, the first thing i' ll try would be: - define a firewall policy with destination www.hsbc.ae on top of your navigation policies with no protection profile. - test again; if everything is working, then some of the several settings of your prior protection profile is triggering the issue. then you' ve to find which is, dissecting your profile properly and re-testing.
        Show more replies
        Terms & ConditionsAccessibility statement