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mihau
New Member
May 16, 2025
Question

AWS - unable to register FortiManager with FortiCare

  • May 16, 2025
  • 2 replies
  • 721 views

When I am creating FortiManager instance on AWS I am unable to pass through second step of configuration wizard "FortiManager Setup - Register and SSO with FortiCare". I am always receiving "An unexpected error occurred message". Connectivity to this instance seems to be ok, i am using default security group, pings from FortiManager VM cli are ok, dns works fine etc.

What can be the reason? Is there any way to skip this step?

 

 

Screenshot From 2025-05-16 10-32-39.png

2 replies

jay_rich
Explorer
May 16, 2025

It sounds like a temporary registration issue with FortiCare. Try using a different region or reinitializing after skipping SSO via CLI. Fortinet TAC can also manually assist with registration.

abotchi
New Member
July 13, 2025

Having same issue for 4 hours now...Did you find the solution?