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aseques
aseques
Visitor III
August 7, 2018
Question

Avaya phones behind fortigate can't login to cloud PBX

  • August 7, 2018
  • 2 replies
  • 8691 views

I have been trying to connect some avaya phones to a cloud PBX we have setup. Avaya is using the protocol h323 instead of SIP, so the usual tricks don't work.

 

    2 replies

    aseques
    asequesAuthor
    Visitor III
    August 7, 2018

    I'm replying myself with the fix for my case in case anyone is interested. Basically you have to remove both the ras and the h323 helpers

     

    This showed me the pointer:

    id=20085 trace_id=1730 func=__ip_session_run_tuple line=3241 msg="run helper-ras(dir=original)"

     

    config system session-helper
    delete 2 #h323
    delete 3 #ras

    After deleting those helpers, the phone could register without more issues

    Iescudero
    Iescudero
    New Member
    August 7, 2018

    Thank you aseques!!

    ali_bal_tr
    ali_bal_tr
    New Member
    April 15, 2019

    Hi, You must remove SIP , H323 , RAS protocols on session helper.

     

    https://help.fortinet.com/fos50hlp/52data/Content/FortiOS/fortigate-system-administration-52/Session%20Helpers/session_helpers.htm#H.323

     

    Best regards,

    Ali Bal

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