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swmar
swmar
New Member
November 4, 2016
Question

av engine version is 00000

  • November 4, 2016
  • 2 replies
  • 6442 views
Dears, I have firtiwifi 50e, and subscribition till 2019. However av engine seems currpted and not getting updated. I dowloaded the package and tried to update it manually but getting failure. Could you please help on how to fix this issue. I can ping update.fortiguard.net Best Regards,

    2 replies

    swmar
    swmarAuthor
    New Member
    November 4, 2016
    Any update please.
    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    November 5, 2016

    hi,

     

    it seems like noone else has seen that error before, the E series is quite new.

    Please open a support call ticket with FTNT and report back what they find.

    swmar
    swmarAuthor
    New Member
    December 25, 2016

    Dears,

    the issue got solved after firmware upgrade.

     

    Thanks.

    MikePruett
    MikePruett
    New Member
    December 26, 2016

    What firmware version were you running when you experienced this issue?

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