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adsscadmins
adsscadmins
New Member
May 30, 2022
Question

AppStore not working - FG 200 E

  • May 30, 2022
  • 1 reply
  • 3727 views

* Corporate users (iOS/iPhone/iPad/Mac etc.) in our network are not able to access App Store (error message attached at the bottom of the post) to download or update any applications.

* On the PC we were able to access the AppStore domain as "https://apps.apple.com/us/app/domain-names/id1494996884", However on the iPhone/iPad the same domain re-directed to App-store application, but the content doesn't load.

* Apple website had the article "https://support.apple.com/en-in/HT210060", we added the domains updated by Apple in the firewall rules - but still no luck.

* We applied an open policy (with no restrictions), the issue still persists.

* Furthermore we had a session with ISP, and even confirmed that nothing is blocked at their end.

 

Has anyone encountered this issue ? Can someone please help ?

 

Cannot Connect to App Store.jpg

1 reply

jintrah_FTNT
Staff
jintrah_FTNT
Staff
May 30, 2022

Hi,

 

In the open policy, was all address allowed in the destination? If so nothing should have been blocked from firewall too. If not all addresses were allowed in destination, you could try adding the isdb containing appstore ip addresses like below,

 

jintrah_FTNT_0-1653900698549.png

 

Best regards,

Jin

    adsscadmins
    adsscadminsAuthor
    New Member
    May 30, 2022

    Hi Jin,

    Yes, ALL allowed and we've also tried with all addresses in the destination (internet service), it still didn't help.

    adsscadmins
    adsscadminsAuthor
    New Member
    May 30, 2022

    Custom web filter was also applied, still no go.  

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