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christian18
christian18
New Member
February 28, 2020
Question

Any way i can retrieve back user profile of super admin?

  • February 28, 2020
  • 3 replies
  • 4993 views

hello is there any way I can retrieve back user profile of super admin I accidentally change it to prof_admin thanks 

    3 replies

    Johan_Witters
    Johan_Witters
    New Member
    February 28, 2020

    Hi Christian,

     

    did you delete a user that had the super_admin profile, or did you delete the super_admin profile?

     

    In the first case you can recreate the user if you have a different user that is a super_admin. If you deleted the profile, i'm not sure.. unless I'm mistaken the super_admin profile does not show in the config, so it would mean you'd have to factory reset the device.

     

    Johan

    bouchlk
    bouchlk
    New Member
    September 7, 2020

    Hello,

     

    Is there any one have an idea regarding this issue as I have the same problem, and when I tried to reset the password using maintainer account I got below error message:

    # config system admin

     

    FG (admin) # edit admin

    'maintainer' account can only edit existing admins.

    node_check_object fail! for name admin

     

    value parse error before 'admin'

    Command fail. Return code -37

     

    I dont know f there is a super admin account that I can't see, or it was deleted accidently.

     

    Please your support.

      HusamEkhrawesh
      HusamEkhrawesh
      Visitor III
      August 3, 2024

      same problem here

      kumarh
      Staff
      kumarh
      Staff
      August 3, 2024

      Take the console access of Fortigate and factory reset  the FortiGate unit and press any key to display the boot menu. Select the option to boot into maintenance mode. It will prompt for a password, use the maintainer account credentials. You can access the CLI after that you can reset the password.
      You can also refer following link : https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-To-Reset-To-Factory-Default-Configuration/ta-p/198660

      Shashwati
      Staff
      Shashwati
      Staff
      August 4, 2024

      hello ,

      Please confirm the Firmware version to use maintainer account .

      please refer to the document 

      https://community.fortinet.com/t5/FortiGate/Technical-Tip-Removal-of-maintainer-account-feature/ta-p/244515

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