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Mogli
New Member
May 10, 2021
Question

almost all web-pages blocked

  • May 10, 2021
  • 4 replies
  • 2718 views

good day

since about an hour the fortigate blocks almost all internet sites. is it possible that an update in the dns filter is broken? we have 4 Fortigate 61E in different location in use. If I disable the DNS filter in the ipv4policy (LAN-WAN) everything works fine again.

    4 replies

    acp
    Staff
    Staff
    July 31, 2023

    Hi 

    Can you share the error ? Does FG to fortiguard was stable ?

    kvimaladevi
    Staff
    Staff
    July 31, 2023

    Hi Mogli,

     

    Please help us with the output of 

    config sys dns
    sh full

    Also, please confirm if all the 4 Fortigates had the same issue at the same time? Could you confirm if they are connected to each other?

    Regards,

    Vimala

    Contributor
    July 31, 2023

     

    Hi Mogli,

     

    As per the detail shared by you after disabling the DNS filter, it started working in this case you need to check the Fortiguard connectivity status at the time of issue

    exec ping service.fortiguard.net

    exec ping update.fortiguard.net

    exec ping guard.fortinet.net

    dia debug rating

     

    Regards

    Priyanka

     

    - Have you found a solution? Then give your helper a "Kudos" and mark the solution.

    parteeksharma
    Staff
    Staff
    July 31, 2023

    Hi Mogli,
    As per the problem you mentioned, it seems to be matching the behavior in below link. Please check below link and try the workaround:

    https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Web-Page-Blocked-error-when-users-try/ta-p/227243

    Regards,
    Parteek